Additional Details
Our team is taking every precaution to keep you safe during your visit by implementing numerous safety protocols. We Care Clean because we Care!
Front Desk and Lobby:
- Protocols minimize guest contact with personnel through a streamlined check-in and check-out process such as the use of Best Western’s Mobile Concierge platform.
- High touch point areas will be cleaned frequently, and lobby brochures, magazines and papers have been removed.
- Enhanced sanitization procedures will be in place at the front desk, in the lobby and across guest touch points throughout the hotel with disinfecting taking place regularly.
- Sanitizing stations or wipes will be available throughout hotels.
Guest Room and Housekeeping:
- Enhanced and thorough cleaning protocols have been implemented in guest rooms. Linens, tery products, and all touch points, for example, faucets, door handles, light switches, thermostats, clocks and hangers, are cleaned with chemicals aimed at killing COVID-19.
- Unnecessary items have been removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens.
- For guest and employee safety and well-being, daily housekeeping service is by request.
Public Amenities:
- When allowed to open, public amenities such as fitness centers, swimming pools and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals. Each evening, these areas may also be sanitized with the use of electrostatic fogging, ozone generators or ultraviolet devices.
- Hand sanitizer or wipes will be provided for guests and employees in all public areas.
Hotel Employees and Staff Requirements:
- Hotel employees follow strict guidelines, to include the wearing of Personal Protective Equipment when required by local or state governments, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.
- Employee workstations are cleaned and disinfected after every shift.
- Employees are empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.
